This Privacy Policy sets out how 789q ("the Company", "we", "us") collects, processes, stores, and protects the personal data of individuals ("Players", "Users", "you") who register an account or otherwise use the 789q Platform at https://789q.vu. 789q is committed to protecting the privacy of all Pakistani players and to processing personal data responsibly, transparently, and in accordance with applicable data protection law and our licensing obligations. Please read this Policy carefully before using the 789q Platform.
These principles are not aspirational — they are operational standards that every 789q team member and third-party processor working with player data is required to uphold. They form the foundation of this Privacy Policy.
789q tells you clearly what data we collect, why we collect it, how we use it, and who we share it with. There are no hidden data practices at 789q — this Policy covers everything. If we change how we handle your data, we will tell you before the change takes effect.
789q collects personal data only for specific, clearly stated purposes. Your data collected for account registration will not be used for unrelated activities. Your payment information processed for a JazzCash deposit will not be repurposed for anything beyond completing that transaction and satisfying our legal obligations.
789q only collects the personal data that is actually necessary for the stated purpose. We do not collect information about you because it might be useful one day. If we do not need it to operate your account, verify your identity, process your payments, or fulfil our legal obligations, we do not collect it.
789q takes reasonable steps to ensure that the personal data we hold is accurate and kept up to date. Players are responsible for notifying 789q of changes to their registered information — such as a new Pakistani mobile number or a change of bank account — and can update most details directly from the account settings page.
789q implements technical and organisational security measures appropriate to the risk associated with the personal data we process. This includes SSL encryption on all data transmissions, restricted internal access to player data on a need-to-know basis, and regular security assessments of our infrastructure and third-party processors.
789q respects and actively facilitates the data rights of all Players. You have the right to access the personal data we hold about you, to request corrections, to request deletion in certain circumstances, and to raise a complaint if you believe your data has been handled incorrectly. Section 9 of this Policy sets out your rights in full.
789q is an online gaming platform operated by the Company under an internationally recognised gaming licence. The 789q Platform is accessible at https://789q.vu and provides casino gaming, sports betting, live dealer games, slot games, and related services to eligible players, with a primary focus on Pakistani players using PKR as their account currency.
For the purposes of data protection law, 789q acts as the data controller in respect of personal data collected from Players through the 789q Platform. This means that 789q determines the purposes and means by which your personal data is processed.
If you have any questions or concerns about this Privacy Policy, or about how your personal data is being handled by 789q, please contact our Data Protection team via live chat on the 789q Platform, or by emailing [email protected]. The email address above is for correspondence only and is not a clickable link.
789q collects personal data across several categories, as set out in the table below. The data collected depends on the nature of your interaction with the 789q Platform and the services you use.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, copy of CNIC or passport | Registration and KYC verification |
| Contact Data | Pakistani mobile number (03XX format), email address | Registration and account updates |
| Financial Data | JazzCash account number, EasyPaisa number, bank account details (HBL, UBL, Meezan), USDT wallet address | Deposit and withdrawal processing |
| Transaction Data | Deposit amounts, withdrawal amounts, bet history, game session records, bonus activity | Ongoing during account use |
| Technical Data | IP address, device type, browser type, operating system, session duration, login timestamps | Automatically upon Platform access |
| Usage Data | Pages visited, games played, search queries within Platform, click patterns | Automatically during Platform use |
| Communications Data | Content of live chat support conversations, email correspondence with 789q | When you contact support |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, responsible gaming tool usage history | When you use RG tools |
789q does not collect or process sensitive personal data categories (such as race, religion, or health data) unless strictly required by our licensing obligations — for example, where a self-exclusion request involves disclosure of a gambling-related health concern. Such data is handled with heightened care and is not used for any other purpose.
789q collects your personal data through the following methods:
Data you provide directly to 789q when you register an account, complete the 789q login process for the first time, make a deposit, request a withdrawal, submit a KYC document, contact our support team via live chat, or update your account settings. This includes the identity, contact, and financial data categories described in Section 2.
Technical and usage data that is collected automatically as you interact with the 789q Platform, through cookies, web beacons, server logs, and similar tracking technologies. This data is collected to ensure the Platform functions correctly, to detect fraud and security threats, and to improve the player experience over time. Further details are provided in Section 7 (Cookies and Tracking).
789q may receive personal data about you from third-party sources in limited circumstances, including:
789q processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
789q uses the personal data we collect for the following purposes:
To create and maintain your 789q account, process your 789q login sessions, provide access to the full range of 789q gaming services, manage your PKR wallet, and communicate with you about your account status, security alerts, and important policy updates.
To process deposits made via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to process withdrawal requests to your nominated payment method. Financial data is shared with the relevant payment provider only to the extent required to complete each transaction.
To verify your identity and age as required under 789q's gaming licence, to conduct ongoing anti-money-laundering screening, and to comply with any other regulatory obligations applicable to 789q's operation. This may involve sharing data with approved third-party KYC and AML screening services.
To detect, investigate, and prevent fraudulent activity, cheating, bonus abuse, collusion, and any other conduct prohibited under the 789q Terms and Conditions. Technical data including IP addresses, device identifiers, and login patterns is used in this context to identify anomalous behaviour.
To personalise the 789q experience for Pakistani players — for example, displaying PSL betting markets prominently during the cricket season, tailoring bonus offers to a Player's typical game categories, and improving the relevance of in-platform notifications. Usage data is also analysed in aggregate to identify areas where the Platform can be improved for all players.
To manage and enforce responsible gaming controls activated by Players, including deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion. Where a Player has activated self-exclusion from 789q, their data is retained as necessary to enforce the exclusion and to prevent any 789q account from being created or operated during the exclusion period.
To provide customer support via 789q's 24/7 live chat service and via email correspondence. Support interactions are recorded to ensure quality, to resolve disputes, and to comply with our regulatory obligations to maintain adequate player dispute records.
Where you have provided explicit consent, 789q may use your contact details to send you information about promotions, bonuses, new game releases, and other 789q Platform updates. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting 789q support.
789q does not sell your personal data to third parties. We share your data only in the circumstances described below, and only to the minimum extent required for the relevant purpose:
Note: 789q will never share your personal data with advertisers, data brokers, social media platforms, or any other third party for marketing or commercial purposes without your explicit consent. We do not operate data monetisation practices of any kind.
789q uses cookies and similar tracking technologies on the Platform to ensure that it functions correctly, to maintain your 789q login session, to prevent fraud, and to analyse how the Platform is used. The types of cookies used by 789q are as follows:
Most web browsers allow you to control cookies through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the 789q Platform, including your ability to complete the 789q login process and maintain an authenticated session.
789q retains personal data for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting obligations that apply to 789q as a licensed gaming operator. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | Licensing obligation / AML compliance |
| Transaction and Financial Data | 7 years from date of transaction | Regulatory and accounting requirements |
| KYC Documents | 5 years from account closure | AML / licensing obligation |
| Self-Exclusion Records | Permanently (to enforce exclusion) | Responsible gaming / regulatory |
| Support Communication Records | 3 years from date of communication | Legitimate interest / dispute resolution |
| Technical / Usage Data | 13 months from collection | Analytics and fraud prevention |
| Marketing Consent Records | Until withdrawal of consent + 1 year | Consent / legitimate interest |
After the applicable retention period expires, 789q will securely delete or anonymise your personal data in a manner that prevents recovery. Where data is anonymised rather than deleted, it may continue to be used in aggregate form for analytical purposes without limitation.
As a 789q Player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact 789q via live chat or at [email protected]. We will respond to all valid requests within 30 calendar days, and sooner where practically possible.
789q implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While 789q takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You are also responsible for protecting your own 789q login credentials — do not share your password with anyone, and enable two-factor authentication for additional account security.
As an internationally licensed gaming platform, 789q may transfer personal data to countries outside Pakistan in connection with the provision of its services. This may occur, for example, when data is processed by a game provider based in Malta, a KYC provider based in the UK, or a cloud infrastructure provider with servers in multiple jurisdictions.
Where personal data is transferred internationally, 789q ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under applicable data protection law. These safeguards include contractual data protection clauses with receiving parties, restrictions on how transferred data may be used, and regular reviews of transfer arrangements.
789q is strictly unavailable to persons under the age of 21. The 789q Platform does not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in the 789q registration process, and 789q reserves the right to request documentary proof of age at any time.
If 789q becomes aware that personal data has been collected from a person who is under 21 years of age, that Account will be immediately suspended and closed, all personal data associated with the Account will be deleted as promptly as possible (subject to any legal retention obligations), and any balance held will be handled in accordance with our Terms and Conditions and the applicable regulatory requirements.
Parents or guardians who believe that a minor in their household has created a 789q Account should contact 789q support immediately via live chat or at [email protected]. 789q will treat all such reports as urgent and will take immediate action.
789q reserves the right to update or amend this Privacy Policy at any time. Where changes are material — that is, where they significantly affect how 789q processes your personal data or your rights in relation to it — 789q will notify affected Players via the mobile number or email address registered to their Account before the changes take effect, and will display a prominent notice on the 789q Platform.
Minor or non-material changes (such as corrections to formatting, clarifications of existing practices, or updates to contact details) may be made without advance notice. The "Effective Date" and "Version" fields at the top of this Policy will be updated upon each revision. Continued use of the 789q Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a data-related complaint, please contact 789q using the following channels. All data protection enquiries are treated with priority and will receive a formal response within 30 calendar days.
This Privacy Policy was last reviewed and updated on 1 January 2026. If you are viewing a cached or printed copy, please check https://789q.vu/privacy-policy for the current version applicable to your 789q account.
To exercise any of the rights below, contact 789q via live chat or at [email protected]. 789q will verify your identity before processing any data rights request and will respond within 30 calendar days.
You have the right to request a copy of all personal data that 789q holds about you. Upon a valid access request, 789q will provide a structured summary of your data, the purposes for which it is processed, and the categories of third parties to whom it has been disclosed.
You have the right to request that 789q correct any inaccurate personal data we hold about you, or complete any data that is incomplete. Many personal details (such as your registered mobile number) can be updated directly from the account settings page following 789q login.
You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. Note that certain data must be retained to comply with 789q's regulatory obligations even following an erasure request.
You have the right to request that 789q restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data held, or while 789q considers an objection to processing. Data subject to a restriction notice will not be actively processed until the restriction is resolved.
Where 789q processes your personal data on the basis of your consent or a contract, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
You have the right to object to 789q processing your personal data where it is based on legitimate interests. You may also object at any time to the processing of your data for direct marketing purposes — including personalised bonus offers and promotional notifications — and such processing must cease immediately upon receipt of a valid objection.
Where 789q processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal. You can manage your consent preferences from the notifications section of your 789q account settings.
If you believe that 789q has processed your personal data in a manner that does not comply with applicable data protection law, you have the right to lodge a complaint with the supervisory authority responsible for data protection in your jurisdiction. We encourage you to contact 789q first to give us the opportunity to address your concern directly.
789q's support team is available 24/7 via live chat. Log in to your 789q account and open a live chat session — select "Privacy / Data Protection" for fastest routing. Alternatively review our related policies below.
By using the 789q Platform, you confirm that you are at least 21 years of age and that online gaming is lawful in your personal jurisdiction. 789q is committed to protecting the personal data of all Pakistani players and to operating a safe, responsible gaming environment. If you are concerned about your gambling behaviour, please use the responsible gaming tools available in your 789q account settings, including deposit limits and self-exclusion. Gambling involves real financial risk. Play within your means. Play responsibly. 789q is intended for users aged 21 and above only.